Customer Testimonials
Premier Subaru of Fremont earned every bit of this 5‑star review. I came in for my WRX 120k service and a new clutch, and the team went above and beyond from start to finish. Their communication was constant and clear, and the walkaround videos and detailed photos made me feel fully informed at every step. What truly sets PSF apart from other dealerships is their customer service and precision. They don’t just tell you what needs attention: they show you! The work was completed flawlessly, and my Subaru drives like new again. I couldn’t be happier. Justin A.
I had an excellent experience at Premier Subaru Service! From the moment I arrived, the staff was friendly, knowledgeable, and efficient. They explained everything clearly, completed the service on time, and made sure I understood what was done. My Subaru runs better than ever, and I feel confident trusting them with my car. Highly recommend to anyone looking for reliable Subaru care!
Any time I take my car in for service I'm always kept advised of the status of my car.
Premier Subaru of Fremont always delivers world class customer service, world class maintenance and the leadership is always willing to go the extra mile for their customers. Premier Subaru of Fremont is the only dealer I will buy a Subaru!! Thank you Vanessa, Trey, Alexy and Team!! Note: I came in to service my 2024 Subaru Outback Onyx XT and 2.5 hrs later, I'm taking a photo with a big red bow and driving away. What dealer can make this happen. Awesome and Amazing!!
We had a wonderful experience at Premier
Subaru of Fremont with Jeffrey and Saja. They patiently showed us all the trims of the Forester Hybrid, arranged test drives, and explained the differences between models, which helped us choose the right one. Jeffrey also guided us through finance, secured a good deal with discounts, provided additional discount to compensate for my rental car, and connected us with an insurance partner—and he is still working hard to get us an even better finance deal. He is full of energy, and Saja’s enthusiastic support throughout the process made the experience even ... Read More DealerRater - Oct 8, 2025
Purchased the 2024Subaru Wilderness Outback in 8/23. Love the car!!!. All the maintenance has been done at Premier Subaru of Fremont. All associates that we have dealt with have always been friendly, professional and very helpful.
Thumbs up to dan for good quality of service. Every detail very well explained. The facility is clean and has good environment.
Helped me make a decision between buying a used auto or leasing. I appreciated the help and it ended up I leased a new Crosstrek. I love it!
They always do a superb work. Very helpful and fast. Nice location and they have shuttle service if you need it.
Service Advisor Sid Vergara checked me in and explained the details of the service and on completion he saw that the cabin air filter needed to be replaced and did it quickly.
The best and excellent customer service. Everything was on time and explained all the process
I contacted Ms Veliz by phone searching for a BRZts. She had one! I drove 3 hours from the south to see it. When I got there, it had been sold. No problem because Ms Veliz quickly located another for me. We drove antoehr BRZ the dealership had and did all the paperwork. I drove home in time to beat the commute. Ms Veliz and a colleague drove my car and another the 3 hours down to where I live AFTER work. They stopped briefly at my house to deliver the car, turned around and drove back. That is customer service!
I never knew a car dealership could be like this! Fremont Subaru has to be the nicest, most responsive, & helpful dealerships I’ve ever encountered!! I just came back from a personalized training (set up by Subaru) to go over all the whistles & bells on my new 2025 Subaru Forester. Not only did Raby do an amazing job with the trainjng, he also gave me a $25 dollar gift card for gas!! Can you believe that!?? 🥰 They actually pay for you to get a personalized training!! How many dealerships do that? I would guess…. None! I’m so glad I ... Read More DealerRater - Feb 25, 2025
Quick, efficient, effective problem solvers. My go to - trust is important and they earned it each time I bring my Outback in for service.
Premier Subaru of Fremont. Outstanding people, including Jackie Veliz and Aniesh Kanwar, who helped me get a great deal on my 2025 Forester. Also met Dan Fuller, Customer Relations Manager, who came out and spoke with me after my purchase and went over several things about the car and the service Premier Subaru of Fremont offers all of their customers. I had an outstanding interaction with all of these folks and I can very honestly recommend this dealership to anyone considering the purchase of a vehicle.
Vanessa and Pablo were great! Vanessa guided me all throughout and asked Pablo to give me a "tour" on the car. Pablo was really knowledgeable and hit all the points and gave me confidence to buy the Impreza. He went through all of the features and emphasizes on the safety features the car has to offer. Vanessa still assisted me even after a month of ownership. Overall, this is my favorite dealership in my whole life. no kidding!
Great experience here, great service! The process went supper smooth, I definitely would recommend it to my friends.
Customer Service Representatives (every individuals that I interacted with) was very unexpectedly pleasant and friendly!!!
Excellent attentive services from the Service Auto Department. Service Advisors are friendly and helpful. Sid Vergara is my preferred Service Advisor. He is an excellent listener and hard-worker who is willing to go for extra miles to help people if needed. I am very satisfied with my car services at Premier Subaru of Fremont! Thank you for the smiles!
Staff at Premier Subaru of Fremont are friendly, patient, accommodating, and willing to work with their customers. They make you feel at ease and they value their customers. Most especially, they listen patiently and answer with respect.
Brought my Outback in for service on a Saturday morning. I was met right away by a service advisor & was on my way in just a few minutes. Picking up was just as smooth. I didn't buy my Subaru from them but I definitely will the next time I buy. Everyone there was very nice and attentive.
The process went so smoothly. Bryan N. Is competent as a sales agent. He found the car I like. And I’m more impress in the features my Outback have. Raby showed us on those important features also.
Good dealership everything is organize and easy to communicate bout recommendations which about to be done on maintenance schedule
Excellent service. I will recommend Subaru of Fremont! I drive an hour plus to Fremont and it was worth every minute. Brain, Dan & Raby ware a great team.
People were courteous and helpful and provided me with all the information I required. good service and communication. I would recommend them with five stars.
I had a good experience when reached out to them looking for and buying my car.
I am totally satisfied with Premier Subaru and its services. I'm always treated fairly and with utmost respect and the service that they provide is the best bar none.
Found the right model , color and accessories in a used 2022 low mileage crosstrek . Traded in my 2015 Forrester . Trade in and financing was fairly easy.
They were courteous and helpful and provided us with all the information we required. I would recommend them with five stars.
Great service, excellent employees, best price. Another Subaru dealership is closer to me substantially, but I drive to Premier Subaru because they say what they do and do what they say. Their prices are substantially better than the local dealership, and they are faster and more reliable on predicting the amount of time service will take.
In May 2023 I ordered a car that was to arrive two months later. This included a dealer discount. One month later, I found out that the salesperson no longer worked at the dealership and the car was never ordered. The sales manager told me that they could not offer the dealer discount they quoted and that the car is now more expensive because they had to order a 2024 model, even though it is the exact same car with no new features for the new model year. The new quote was more than $1,200 over the original quote that I received. I ... Read More DealerRater - Jul 7, 2023
They replaced my 2017 Outback transmission under warranty. It didn’t cost me anything. They supplied me with newer Outback cars while mine was being repaired. Gave me weekly updates. Excellent customer service.
Worst Subaru dealership to do business with. The sales consultant Ming claimed to be a “manager” is very unprofessional, very rude, made fun of my 18 year old daughter job at a fast food restaurant in a very rude way.
The service was good and Sid the service representative was very helpful, pleasant and kept me up to date/
Very kind and good professional. No more to say. good is good, don't ask why!
Caveat Emptor. Buyer Beware.
My windshield wiper fluid light came on, so I brought my car in for the regular 6K mile service.
After the service, the service advisor, Dylan, came over to where I was seated in the lounge, and he walked with me to the payment desk where he waited while I paid the lady at the desk. He didn't mention anything communicated by the mechanic to him. Not one peep about anything wrong with my car. Again, not one peep about anything wrong with my car.
I drove off after paying and less than five minutes ... Read More DealerRater - Jan 11, 2023
Service Representative clearly explains the issues and give us the closest time for the service completion. Service has been so good
Getting appointment was easy, dropping off vehicle was smooth. Once inside; personnel greeted professionally. Enquired and explained everything. Offered Complementry Car Wash. Pick up was also offered aftyer the service is done.
Fantastic service quick and efficient. Comfortable waiting area Good updates on my vehicle. Nice and pleasant employees
Subaru Premier staff are very helpful, they will assist you properly and the service is excellent.
I purchased my car from Fremont Subaru and have had excellent service for more than three years.
I was very pleased with the help I received from Dan Fuller and the salesman (I believe his name was "Min") who helped me select and buy a Forester. I was happy with the explanation and instruction I got after purchase regarding all the bells and whistles on the new vehicle. It will take some time to get used to all the new features and to master them. But, I thought the dealership team (including the young lady who helped with the contractual documents) was first rate.
Initially I visited Fremont Subaru to test drive, and possibly purchase, a used 2019 WRX. If it wasn't for the awesome sales team and help from an incredible Salesman named Ming Liu, I wouldn't have even purchased the new 2022 WRX.
After my purchase, a few minor issues came up. Thanks to the amazing help and assistance from a Customer Relations Manager named Dan Fuller, who went ABOVE AND BEYOND to assist me, the issues were addressed and I was able to continue keeping/appreciating my purchase. If Dan Fuller hadn't stepped up to the plate and righted the ... Read More DealerRater - Jul 18, 2022
Last week I went to Subaru to test drive - 2022 outback limited trim. Met with a dealer and went in. He opened his computer and searched one of them and told me its around 40k so if you lease it will be around 800 per month. I told 'ok'. Then he asked me "Would you be able to afford it? "[The way he was looking at me with a teasing smile, i felt really bad]. I told if I am not then why I am asking for it. [It was so unprofessional, insulting and ridiculous question.] However, I controlled ... Read More DealerRater - Jul 12, 2022
Service Reps, Sid & Jay, are tops!
They are caring, friendly, patient, polite, & best of all, go over & above, the paperwork process! Other personnel need to work on better & clear communication. They also need to follow through on customer updates. I recommend all personnel should be aware of what car warranty coverage entails & options available to a customer if and when a loaner car or towing is needed to make a customer’s experience pleasant, instead of upsetting! I recommend personnel focus on using a calming tone of voice & learn how to phrase information in ... Read More DealerRater - Jun 22, 2022
Great and neat services and place; and also wonderful feeling of their customer services, easy and quickly! Always perform my maintenance here!
Quick and Easy service. Came in for a routine maintenance check and Joshua was great in communicating with me on the status of the car while I waited.
I have yet to be disappointed with the service I receive at this dealership, professional and prompt
I am very happy with my purchase at Fremont Subaru dealership. Excellent service on both presale and post service. I would come back again
Great experience the person who helped us was very pleasant and easy to approach. Place was easy to locate very accessible parking area
The dealership was nice and clean salesman is very professional and made my purchase so easy
Timely service and everyone is nice. Always get good service, and very helpful each time I get my outback services.
This dealer is off the charts awesome! Seriously!!! I shopped around on line and on the phone with a total of 8 Subaru dealerships in/around the Bay Area and Premier Subaru of Fremont came through on every level to get us the car we wanted at an outstanding price AND they delivered it to our home in Morgan Hill fully detailed and a full tank of gas. This all occurred during the pandemic and vehicle pricing above the MSRP was off the charts. Not so with Premier!!! Impressive and amazing indeed! We just recently had our first servicing with Premier ... Read More DealerRater - Mar 16, 2022
I've taken one car to this Subaru to this dealership before and purchased another. The Service Manager, Jacob, is thoughtful and helpful. Everyone in the service team has been great.
I didn’t have to wait too long. Staff are friendly and helpful. Great customer care.
They are friendly and really worked hard for me to get the lowest interest rate.
Great customer care, and very happy with my first service. Appreciate friendly atmosphere, No waiting time.
I have had nothing but issues with this dealership since purchasing a vehicle with them in June of 2020. The dealership failed to smog and register my car when I purchased it from them and I only discovered this upon receiving a notice from the DMV. Kathleen Garcia contacted me and offered to reimburse me for the smog on November 23. It is now April 4, and the staff has chosen to ignore all communications I've sent to the various managers. Jacob Lozano, the service manager, is both rude and condescending when you bring your vehicle in for service. My vehicle sat ... Read More DealerRater - Apr 4, 2021
As a new customer who has spent a lot of money on a brand new 2019 limited Ascent, I want my investment to last, especially since i chose to have a black car. I know it requires a lot of attention. This is my second black car and I know what it takes. Upon receiving my new 2019 Ascent, I already had my car planned to have it paint corrected and ceramic coated to protect the finish. Since its correction and ceramic service from my detailer, he has been the one one to way have washed my car. After his services he ... Read More DealerRater - Aug 19, 2019
Inspite of it clearly mentioned in the fine print on the agreement documents, that I can cancel GAP insurence and Extended Maintenance within 90 days, "the unprofessional manager he is", refused to take it back. I had to complain to Subaru of America in order to settle the matter. The idiots working there dont have any business ethics. xxxxxxxx, good for nothing.